Refund & Return Policy
At the Skin Lab Official , customer satisfaction is important to us. Please read our policy carefully before placing an order.
Change of Mind Returns
- Customers requesting a return due to change of mind within the first 7 days after delivery will be eligible for a partial refund only.
- A deduction of 40% of the total order amount will apply for handling, processing, packaging, and logistics costs.
- Product must be returned in original packaging with all accessories.
Return After 7 Days
- Return or Refunds due to change of mind are not possible after 7 days.
Non-Refundable Conditions
Refunds or returns will not be accepted if;
- The device has been physically damaged.
- The product has been misused or modified.
- Accessories or packaging are missing.
- The customer does not follow usage instructions properly.
Defective or damaged product
- If you receive a defective or damaged product, contact us within 48 hours of delivery with pictures/videos for verification.
Device Replacement Warranty
- All laser hair removal device models include a 1-year replacement warranty for manufacturing faults.
- Warranty does not cover physical damage, water damage, misuse, voltage issue, or accidental damage.
- Approved warranty claims may receive replacement or repair depending on stock availability.
Refunds Processing
- Approved refunds are processed within7-14 working days through bank transfer or the original payment method.